Blackstar Support

Technical Support – Usage / Operational Support

• Blackstar USA (Korg USA) offers product support via e-mail for products sold or purchased in the United States and Canada.
• As our support services will be in accordance with the manufacturer’s operating instructions, please refer to our extensive on-line support materials (Manuals, FAQs, videos, etc.) for immediate information. Please understand that support and resources for older products may be limited.
• Please visit the Blackstar On-Line Support page by clicking https://www.blackstaramps.com/uk/support for immediate answers to your questions before contacting Product Support directly.
• Please find the additional links for support information for Blackstar products.
  
        For all Blackstar products
  
  • Blackstar Product Owner’s Manuals/Handbooks - www.blackstaramps.com/product-handbooks
  • Blackstar YouTube Channel - www.youtube.com/user/Blackstaramps
  • Blackstar Forums - www.blackstaramps.com/forum/
  • Blackstar Insider Software - http://www.blackstarinsider.co.uk/
• In an effort to assist as many of our customers as possible, we are unable to provide 'How-To' support (i.e., sound design, personal tone questions, compositional inquiries, etc.) or act as a general training resource. We’re happy to address operational and functional inquiries related to your product and where possible, point you towards the appropriate documentation and resources for further assistance and learning.
• Many accessories (pedals, footswitches, cables, adapters) are available for purchase separately through Blackstar authorized retailers. To locate a retailer, please visit https://www.korgusa.com/BlackstarDealers
• Please note that Blackstar USA (Korg USA) provides usage and operational-level support. Repairs and service are performed by qualified repair-level technicians at Blackstar authorized service centers. Schematics, service manuals, component/circuit-level information, bias specs/instructions for tube amps, and other service data are available only to Blackstar authorized service personnel. To locate an authorized service center in your area, please visit https://www.korgusa.com/BlackstarDealers and click the “Service” tab.
  
  
• To contact Blackstar USA (Korg USA) Product Support, please Click Here
• To return to the Home Page, please Click here.