Korg USA is looking for a qualified IT Support Specialist to join our team! This position will be the primary point of contact for all end-user IT support issues. They will be responsible for supporting and maintaining all user laptops, desktops tablets and phones, as well as the AV equipment in common areas throughout the building. They will also support the IT Manager in network and server administration.
This individual should be extremely task oriented, a self-starter, a resourceful producer with a can-do attitude. customer focused individual who thrives on being highly responsive and collaborative. This individual should be willing to go the extra mile to ensure the job is done properly.
ACCOUNTABILITIES AND RESPONSIBILITIES:
IT Help Desk Support
• Provide PC and laptop hardware support, including installations, relocations, and upgrades
• Provide necessary desktop application support and deployment including but not limited to Office 365 applications
IT Asset Inventory
• Maintain inventory and configuration documentation on personal computers
• Maintain software inventory and licensing records for personal computers
Systems Administration
• Basic account management associated with access and permissions, such as Active Directory, Window Domain Naming System (DNS) Administration, email account access, etc.
• May monitor network and system resources to ensure availability and optimal performance
• May support routine network backups and routine systems and networking tasks, or other special tasks as assigned
• Monitoring and Troubleshooting Backups
• Will escalate problems as required to IT management
Training
• Create and Conduct Individual and Group End User Training including support for our internal Learning Management System
• Create Documentation on Korg USA Systems
General
• Protects organization's value by keeping information confidential
• Practices and promotes ethical computing
• Provide secondary support and assistance to other IT staff members
• May participate in rotation of 24/7 support for critical IT issues
REQUIREMENTS / QUALIFICATIONS:
• Bachelor's degree in technical related discipline or equivalent practical experience.
• Minimum 3 years in an information technology service role, with direct experience supporting end-user computer hardware and software in a networked corporate environment
• Basic Networking skills
• Basic Windows Server Experience required
• 3 years’ experience with all Office/Office 365 Desktop Applications
• Advanced knowledge of Windows 10 OS
• Mac OS experience preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Active Directory Administration Experience Preferred
• DNS Administration preferred.
• Training experience preferred
• PowerShell scripting experience preferred
• Availability to work nights and/or weekends if required