Careers



Job PositionPosted
Customer Service/Product SupportSep-19-2019

SUMMARY:

Provide courteous and respectful customer service to our Korg USA Dealers, Service Centers, consumers and the Korg USA Sales Team.  Representatives will use their product knowledge to assist customers via e-mail and occasional phone calls with questions regarding products.  Product assistance includes troubleshooting issues that users may have and help them use their product to its full capabilities, providing links to other information portals such as videos, manuals, etc.   The position requires excellent customer service skills and knowledge of musical instruments as well as the ability to learn and understand the products that Korg USA distributes.

ACCOUNTABILITIES AND RESPONSIBILITIES:

 

  • Field incoming calls to the Customer Service call center from Korg USA Dealers, Service Centers, Consumers and the KUSA Sales Team with questions regarding order tracking, pricing, availability, product information, etc.
  • Order processing for various types of orders
  • Issue various types of credits and returns
  • Assist with the setup of new accounts
  • Provide basic product support
  • Attend product training sessions on new products as they are introduced
  • Assist in providing information to keep support portal and FAQ’s up to date

REQUIREMENTS / QUALIFICATIONS:

 

  • Hard working, responsible, team player who brings a positive and helpful mental attitude to work every day
  • Superior telephone skills
  • 1-2 years Customer Service experience in a call center and/or retail environment preferred
  • Genuine interest in helping people
  • Flexibility and ability to handle change
  • Ability to follow detailed instructions and procedures accurately and quickly
  • Excellent Data entry skills with attention to detail
  • Proficiency in Microsoft Office
  • Ability to multitask
  • Must possess the ability to communicate with confidence and have strong problem solving skills
  • Excellent written and verbal skills
  • Respectful and courteous to customers and co-workers
  • Experience with musical instruments
  • Knowledge and understanding of the products distributed by Korg USA preferred
  • Must be personable and outgoing
  • High School or equivalent degree required, Associate’s degree preferred

 

This job description is not intended to be all inclusive.  Employee may perform other related duties to meet the ongoing needs of the organization

 

Click Here To Apply!

District Sales ManagerSep-19-2019

At Korg USA, our employees are our biggest rock stars — a fun, hip, and unbelievably talented team of professionals with passion for music and music making. We share a common focus on innovative thinking to move our business forward, making us one of the premier music companies in the industry. We provide market leading products and iconic brands to the MI industry in the US through a wide network of musical instrument dealers. We look for the most talented in the business and offer an exceptional environment in which individuals can excel, building upon their diversified strengths to deliver their personal best.  
  
Position Summary  
  
We are seeking a dynamic and self-motivated District Sales Manager who will be responsible for stimulating sales and managing the overall business activities within the Pacific Northwest Territory (Oregon, Washington and Alaska) of Korg USA. Preferred candidate would be located in the Pacific Northwest. Candidate should be goal oriented, proficient in prospecting and expertise in closing the sale and managing the account. He/She should have a strong passion for growth and will to succeed with strong knowledge relating to the music products industry.  This position is responsible for the sales and distribution for all Korg USA brands in the assigned territory.  
  
Responsibilities  

  • Responsible for all sales within the following states- WA, OR, AK, ID, ND, SD, CO, UT, HI.  
  • Execute sales strategies and achieve sales quotas for all brand categories within the Korg USA portfolio.  
  • Proactively work with Korg USA Marketing team, Brand and product management teams to provide support materials, product trainings and special events to maximize sell-through in the territory.   
  • Plan regularly scheduled meetings with authorized dealers to implement sales programs, train staff, merchandise products, plan events, and help generate sell-through at retail.  
  • Manage a pipeline of prospective dealers, both in and out of the Korg USA dealer network, to further expand distribution on select brands.  
  • Provide timely field sales reporting, and market feedback   
  • Track progress of sales programs, promos and product launches within territories, and provide regular updates to management.  

  
Qualifications  

  • 3-5+ years B to B sales experience in the Musical Instrument Industry / Territory Management   
  • Proven ability to succeed in a competitive sales environment. 
  • Proactive, strategic minded with the ability to solve problems and operate with an entrepreneurial mind-set. 
  • Must be able to travel extensively, over 50% of the time, with multiple nights away from home throughout the month.
  • Valid driver’s license and adequate vehicle to transport rep samples.
  • Excellent communication, follow-up and presentation skills
  • Proficiency in excel, outlook and all other Microsoft office applications. 
  • ​Excellent phone and email communication skills. 


Click Here To Apply!







Korg USA, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. Korg USA, Inc. is committed to providing equal employment opportunity for all persons in all facets of employment. We encourage females, minorities, protected veterans and individuals with disabilities to apply for any open position for which they meet the basic qualifications listed.

Should you require a reasonable accommodation in applying for any posted position, or like to receive a copy of our Affirmative Action Plan please contact us at 631-390-6587.

EEO is the law.
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