Job PositionPosted
Operations AssistantFeb-13-2024
Spector Musical Instruments is looking to add a full-time Operations Assistant to our team in Shokan, NY. Responsible for packing, shipping, and invoicing all instruments produced in the Spector US Custom shop, as well as parts ordered by dealers. This will include specialized computer use for internal systems and those used by our dealer network. This role is also responsible for the ordering and receiving of parts and materials from our vendors and suppliers. Additional responsibilities can include, but are not limited to, photographing basses and the shop for internal documentation as well as social media use, photographing individual top woods for our website/dealer selection, organization of wood library, inventory counting, and interfacing with sales team, marketing team, and dealer network.
Carefully pack and accurately ship all instruments produced in the Spector USA Custom Shop and parts ordered by dealers.
Create sales orders, packing lists, and invoices
Utilize UPS, FedEx, USPS, and other shipping service sites to create shipping labels
Maintain and update internal computer systems and those used by our dealer network, ensuring accurate record-keeping and efficient workflows.
Manage the ordering and receiving process of parts, materials, non-inventory supplies, and accessories from our vendors and suppliers as directed by Custom Shop management
Capture high-quality photographs of basses, shop interiors, and individual top woods for internal documentation, social media, and website/dealer selection.
Collaborate closely with the sales team, marketing team, and dealer network to coordinate operations and address any related inquiries or requirements.
Assist with the organization of the wood library
Monitor, update and adjust the SMI Configurator system as needed.
Create new SKUs as needed for Custom Shop ordering
Physical receipt of goods and processing receipts in internal system
Maintain physical inventory with quarterly counts
Other responsibilities as deemed necessary by management 
Computer knowledge – specifically Microsoft 365 (Outlook, Excel, Teams)
Experience with Microsoft Dynamics a plus
Bachelor’s Degree preferred and/or 3+ years of relevant work experience 
Experience with shipping and receiving
Familiarity with basic business operations
Strong attention to detail 
Prompt and professional correspondence
Ability to multitask and prioritize 
Excellent communication skills
Knowledge of electric guitars & basses preferred
Salary Range: $18-$20 per hour
Software Engineer IIFeb-1-2024
Software development and support of custom business system platforms which drive our warehouse inventory and fulfillment management, sales and marketing workflow management, custom financial data and workflow integrations with Microsoft Dynamics for Finance and Operations. Develop using Microsoft's .NET, C#, and X++ development environments. 
This position is a mid-level position where candidates have 3-6 years of on the job software development experience. Candidates are expected to own specific functional focus areas and have a fundamental knowledge of software development best practices. 
Additional business system support will include purchasing, accounts payable, accounts receivable, general ledger, order management, Inventory management and product information management.
Enterprise Resource Planning (ERP) system development and reporting configuration
Support of the Dynamics 365 ERP system
Design and develop modules of the Shipping system.
Design and develop modules of the Internal Warehousing and Shipping Systems
Design and develop modules of the Internal Dealer/Employee Self-Service Website
Design and develop monitoring strategies for technical performance of internal systems.
Design and own SQL reports through SQL Server Reporting Services
Leadership of 1 or more functional areas.
College degree in Computer Science/Engineering, Information Technology, or related field.
3-6 years Software Development Experience
SQL Server and SQL Server Reporting Services
2-5 years ERP and Business Process Experience
Knowledge of databases and operating systems
Good working knowledge of email systems and Microsoft Office software
Ability to learn new software and technologies quickly.
Ability to follow instructions and work in a team environment.
Team Player able to work with other developers and staff as well as independently on tasks and projects from design to implementation
Desired Experience:  
3-6 years of software engineering experience 
2-5 years of Microsoft Dynamics 365 preferred.
Microsoft .Net and Visual Studio software development
API Development or event driven software architecture
Salary Range: $95,000-$130,000 Annually
System Administrator Feb-1-2024
Systems Administrator I will be initial points of contact for all end-user IT support issues. Responsible for supporting and maintaining all user laptops, desktops, tablets, phones, and AV equipment in common areas throughout the building. Support the IT team in network and server infrastructure administration.
This role lends itself to a person who is task oriented, self-starter, resourceful and portrays a can-do attitude. A customer focused individual who thrives on high responsiveness and collaboration. Individuals should be willing to go the extra mile to ensure the job is done completely and well documented.
This role is an entry level position where candidates are a recent college graduate or have 1-3 years of equivalent on the job experience.
IT Help Desk Support
Provide PC and laptop hardware support, including installations, relocations, and upgrades.
Provide necessary desktop application support and deployment including but not limited to Office 365 applications.
Resolving help-desk tickets using Zendesk
Document technical issues and escalate to other IT Staff as necessary.
Work in collaboration with other departments to improve processes and procedures.
Systems Administration 
Active Directory, Window Domain Naming System (DNS) Administration, email account access, etc.
Automation of system Admin duties through scripting and coding
Work with and support the Software Development Team
Monitor network and system resources to ensure availability and optimal performance
Monitoring and Troubleshooting Backups 
Monitor and assist in managing Virtual Server Environment Nutanix/Hyper-V
Support and maintain Active Directory (On-prem and Azure), DHCP, DNS infrastructure
Support collaboration services on Office 365 (Exchange, SharePoint, Teams)
Perform and verify backups – Establish weekly Test Restore Process to ensure the validity of backups.
Conduct routine patching of servers and automate this process.
Server Upgrades and New Server installations
Automate IT processes using PowerShell and other scripting languages.
Monitor and Maintain BitDefender Antivirus/CrowdStrike/Cyber security systems.
Support Remote users and their technical needs using TeamViewer/AnyDesk software.
Configure and maintain Company phone systems and mobile phone support.
Asset management and the purchase of software, hardware, and IT systems
A strong desire to learn and grow.
Escalate problems as required to IT management. 
Create and Conduct Individual and Group End User Training including support for our internal Learning Management System
Create Documentation on Korg USA Systems
IT Asset Inventory
Maintain inventory and configuration documentation on personal computers
Maintain software inventory and licensing records for personal computers
Protects organization's value by keeping information confidential
Practices and promotes ethical computing
Provide secondary support and assistance to other IT staff members
May participate in rotation of 24/7 support for critical IT issues•
Bachelor's degree in technical related discipline or equivalent practical experience.
Windows Server Experience required
Networking skills
Familiarity with MS SQL server or other database systems is a plus
Excellent verbal and written communication skills
Ability to write IT documentation and user manuals
Excellent organizational skills and attention to detail
Availability to work nights and/or weekends if required
Must be able to occasionally travel to multiple sites (NY, CA)
Must be a self-starter and willing to work through complex issues to a successful conclusion
Resourcefulness and problem-solving aptitude
Desired Experience:
Recent college graduate with a degree in a computers field and have 1-3 years of equivalent on the job experience.
3 years in an information technology service role, with direct experience supporting end-user computer hardware and software in a networked corporate environment
3 years’ experience with all Office/Office 365 Desktop Applications
Active Directory Administration/Troubleshooting Experience Required
Advanced knowledge of Windows 10 OS and Mac OS experience preferred
DNS Administration preferred.
Training experience preferred
PowerShell scripting experience preferred
Experience with cloud services is a plus (Azure, O365,Teams etc)
Salary Range: $70,000-$80,000 Annually
Warehouse AssociateJan-30-2024
Responsible for all aspects of the warehouse operation including: receiving, storing, preparing, handling and shipping of merchandise.
Offloading freight from inbound trucks and containers.
Receive merchandise into the system and move it to physical warehouse locations or other storage areas.
Perform inventory stock consolidations as necessary.
Perform regular inventory cycle counts.
Pick, pack and prepare merchandise for shipping via small package and LTL shipping methods.
Assure freight is tendered to proper outbound carriers.
General daily upkeep of the workplace to assure a clean, safe and organized environment.
Perform nightly closing procedures as required.
The above description identifies the most significant duties and responsibilities to be performed on a daily basis, but does not exclude other work assignments relative to and within the scope of the position.
Minimum, high school graduate.
5 years’ experience with shipping and receiving.
Familiarity with general distribution center/warehouse processes.
Basic knowledge of inventory management practices.
Ability to understand and carry out instructions.
Experience in operating a forklift and stock picker…Turret truck experience a plus.
Must be able to lift or move up to 50 lbs. without assistance.  
Daily supervision from Distribution Operations Manager

Salary Range: $18p/h-$22p/h


Education Technology SpecialistDec-6-2023
For over thirty years, SoundTree has been dedicated to improving the experience teachers and students have in the classroom. We are passionate about music technology and are looking for an Education Technology Specialist who is outgoing, self-motivated, and will be responsible for all aspects of growing and developing direct and indirect educational sales in a specified territory. As an Education Technology Specialist, you will play a key role in representing the SoundTree business while working closely with Teachers, Fine Arts Directors, and other key decision-makers at schools in your territory to make the most of their budgets and create the biggest impact for students.
The Education Technology Specialist for SoundTree is a driven, sales-motivated individual who interfaces with B2B and B2C clients to market and sell our music technology products and solutions in the education sales vertical. As an Education Technology Specialist, you will play a key role in developing business within assigned sales territories. You will gain a strong understanding of products within the Korg USA family of brands and other brands to provide the best solutions to your educator clients. Effective collaboration with Sr. Manager of Education to drive territory(s) to meet and exceed territory and individual sales goals.
  • Oversees all aspects of the school sales development and management process for an assigned territory, including research and identification of prospects, outreach, presentations, product demonstrations, proposal development, account management, and reporting.
  • Builds relationship loyalty through a consultative selling process, meticulous service and support, and creative problem-solving to ensure successful development, implementation, and growth of sales.
  • Maintains knowledge of and supports district procurement processes, ensuring fidelity and accuracy.
  • Develops growth strategies for existing school customers by soliciting and securing repeat and ongoing business.
  • Maintain expert product knowledge of music education technology products, the education industry, and factors influencing the market environment and can provide audio, video, and music technology recommendations and solutions for educators.
  • Identify and share common themes from the field that can help refine product positioning and pricing. Offers solutions and best practices to improve partnership growth in all territories.
  • Hybrid remote/in-office role, working from company headquarters in Melville, NY with limited local travel to see customers in designated territory. 
  • Excellent written and verbal communication skills coupled with a self-motivated drive to achieve goals to help the team succeed. 
  • Be comfortable and excited to conduct executive-level presentations to key decision-makers, such as Superintendents, School Board Trustees, Fine Arts Directors, and others.
  • Experience: Minimum 2 years in outbound sales, Education vertical preferred.
  • Proficiency in Microsoft: Word, Excel, PowerPoint
  • Proficiency in recording and music software such as: Sibelius, ProTools, Finale, web-based notation and learning software, and others.
  • Proficiency in using a cloud-based CRM tool, HubSpot preferred.
  • Knowledge of using and teaching with MIDI.
  • Music Education background is a plus, but not required.

Salary Range: $25p/h-$30p/h


Customer Support RepresentativeOct-30-2023
The Customer Support Representative will play a pivotal role in ensuring our customers, including dealers and end users, have an exceptional experience with Korg USA. With our wide range of product offerings this multifaceted position requires a passion for musical instruments, excellent communication skills, a knack for problem-solving and a providing a great customer experience. 
A successful candidate for this role will develop a strong command of the company's customer service policies, customer shopping experience, be a team player, and be ready to learn our brand and products inside and out.
Build and maintain positive relationships with KUSA co-workers, dealers, sales staff, and end users while addressing inquiries, concerns, and providing timely resolutions
Field incoming calls to the Customer Service call center 
Provide support to customers and staff with order entry, return/credit processing, and other general questions and assistance
Develop an in-depth knowledge of our range of musical instrument offerings
Assist customers with product-related questions, troubleshooting, and technical support via email tickets 
Guide customers through user level technical issues, offering step-by-step instructions and solutions
Gather and provide feedback from customers and dealers to the product team to contribute to product improvement and development
Provide weekly report of any recurring customer issues, trends, and propose solutions to mitigate similar problems in the future
Monitor DTC store policies, listings, terms of service, to ensure information is always up to date
Attend product training sessions on new products as they are introduced
Assist in monitoring and updating support portals and FAQ’s making sure information is up to date 
Hard working, reliable, responsible, team player who brings a positive and helpful mental attitude to work every day
Personable and outgoing
Ability to work collaboratively with internal teams and external customers
Genuine interest in providing the best customer experience 
Detail and solution oriented
Ability to follow detailed instructions and procedures accurately and quickly
Ability to communicate with confidence and have strong problem solving skills
Excellent written and verbal skills 
Flexibility and ability to handle change
Ability to multitask
Superior telephone skills
1-2 years Customer Service experience in a call center and/or retail environment 
Proficiency in Microsoft Office
Proficiency in CX ticketing software required.  Zendesk preferred.
Passion for music 
Advanced understanding and experience with electronic musical instruments such as synthesizers, digital pianos and dance/DJ gear
Technical proficiency to understand and troubleshoot musical instrument-related issues
Knowledge and understanding of the products distributed by Korg USA preferred
High School or equivalent degree required, Associate’s degree preferred 
This position is on-site and will report to our Melville, NY office 
This job description is not intended to be all inclusive.  Employee may perform other related duties to meet the ongoing needs of the organization
Salary Range: $21-$22 per hour

KORG USA, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. KORG USA, Inc. is committed to providing equal employment opportunity for all persons in all facets of employment. We encourage females, minorities, protected veterans and individuals with disabilities to apply for any open position for which they meet the basic qualifications listed.

Should you require a reasonable accommodation in applying for any posted position, or like to receive a copy of our Affirmative Action Plan please contact us at 631-390-6587.

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