Careers

Job Position

Posted

Customer Service/Product Support

Jul-21-2020

SUMMARY:

Provide courteous and respectful customer service to our Korg USA Dealers, Service Centers, consumers and the Korg USA Sales Team. Representatives will use their product knowledge to assist customers via e-mail and occasional phone calls with questions regarding products. Product assistance includes troubleshooting issues that users may have and help them use their product to its full capabilities, providing links to other information portals such as videos, manuals, etc. The position requires excellent customer service skills and knowledge of musical instruments as well as the ability to learn and understand the products that Korg USA distributes.

ACCOUNTABILITIES AND RESPONSIBILITIES:

Field incoming calls to the Customer Service call center from Korg USA Dealers, Service Centers, Consumers and the KUSA Sales Team with questions regarding order tracking, pricing, availability, product information, etc.
Order processing for various types of orders
Issue various types of credits and returns
Assist with the setup of new accounts
Provide basic product support
Attend product training sessions on new products as they are introduced
Assist in providing information to keep support portal and FAQ’s up to date

REQUIREMENTS / QUALIFICATIONS:

Hard working, responsible, team player who brings a positive and helpful mental attitude to work every day
Superior telephone skills
1-2 years Customer Service experience in a call center and/or retail environment preferred
Genuine interest in helping people
Flexibility and ability to handle change
Ability to follow detailed instructions and procedures accurately and quickly
Excellent Data entry skills with attention to detail
Proficiency in Microsoft Office
Ability to multitask
Must possess the ability to communicate with confidence and have strong problem solving skills
Excellent written and verbal skills
Respectful and courteous to customers and co-workers
Experience with musical instruments
Knowledge and understanding of the products distributed by Korg USA preferred
Must be personable and outgoing
High School or equivalent degree required, Associate’s degree preferred

This job description is not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization

Click Here To Apply!

Marketing Manager (Spector Brand)

Jul-16-2020

SUMMARY:

The Brand Marketing Manager is responsible for all marketing activities, from concept to execution, and all steps in between. These activities include, but are not limited to, brand strategy, planning campaigns, social media channel management, product launches, digital support, and other strategic marketing efforts. The Brand Marketing Manager is also responsible for monitoring and assisting in the marketing activities of Spector distributors around the world.
The Brand Marketing Manager will work alongside Brand Management to develop and implement a brand strategy and vision for the short and long term. Additionally, the Brand Marketing Manager will work alongside the Global Brand Manager to assist with the creation and implementation of product launches, sales support materials, artist support, product development and any other activities deemed relevant by Spector management.

ACCOUNTABILITIES AND RESPONSIBILITIES:

• Establish a clear and comprehensive marketing vision for Spector that reinforces the brand’s core values and strengths
• Planning and execution of all communications and media actions on all channels, including online and social media
• Manage and support Spector’s international network of distributors to ensure consistent and effective marketing activities are in place
• Manage Spector content creation including photography, videography, and other relevant content
• Develop and support effective marketing strategies for new and existing products
• Assist with product launch strategy and coordinate product launches with distribution partners
• Work with sales & brand management to develop sales support materials such as price lists, catalogs, training documents, and other relevant materials
• Identify opportunities to maximize brand exposure and develop new opportunities
• Gather market feedback, monitor competition & trends, constantly evaluate our brand’s position in the market
• Establish and maintain a calendar of marketing activities that can be shared with brand management, distribution partners, and relevant media partners
• Manage a budget for all marketing activities
• Provide regular reporting of activities to Brand Management and Spector Executive Team

REQUIREMENTS / QUALIFICATIONS:
• A leader with a keen understanding of proven marketing practices
• A self-sufficient and determined professional who can bring projects from concept to completion
• A collaborator that will work effectively with multiple team members to achieve results
• Someone who manages time and prioritizes effectively to meet deadlines and expectations
• Passionate and knowledgeable about musical instruments and the music industry
• Knowledge of the global market and distribution model
• Hands on experience using social media for brand awareness
• Min. 3-5 years relevant marketing experience
• Bachelor’s Degree in Marketing or comparable work experience
• Proficient in Adobe Creative Cloud including Photoshop, InDesign, Illustrator, etc.
• Photography and Videography skills a plus

APPLY HERE

Product Specialist - Korg USA Technology

Jun-17-2020

SUMMARY:

The Product Specialist drives training, promotional, and sales growth efforts for Korg USA’s Music Technology product portfolio by creating content and experiences that engage, excite, and educate internal and external customers. He/she will utilize his/her technical and musical abilities to create compelling product-focused livestreams, tutorials, and support materials, as well as orchestrate impactful in-person demonstrations and training.

The Product Specialist will help to vet and train per-diem Field Specialists across the country to increase support for, and knowledge of, Korg USA’s products and technologies, either in-person or virtually.

This role reports to the Music Technology Brand Manager and interfaces daily with Marketing, Sales, and Development teams at Korg USA.

ACCOUNTABILITIES / RESPONSIBILITIES:

• Create powerful content that persuades customers to buy, use, and recommend Korg USA’s products
• Be the lead on product livestreams, how-to videos, episodic content, and similar video efforts that promote Korg USA’s Music Tech Brands and, as part of a team, provide input on official product videos, social efforts, and supporting marketing materials
• Orchestrate and host regular training for internal personnel on core and upcoming products, in person or virtually
• As a specialist and a brand ambassador in the field, train retail staff and consumers on Korg products and increase awareness and excitement for the Brand in person or virtually
• Demonstrate and advocate products at tradeshows and other events.
• Coordinate with per diem Specialists for retail visits/travel, and video efforts
• When in the field, or via an assigned Field Specialist, gather feedback from key store personnel and report it to Korg USA’s Brand, Marketing, and Sales managers for the purposes of refining messaging, countering competitive activities and creating targeted content and promotions
• Lead tech-side support of all shows and events (what gear to bring, as well as what wiring to make it all work)
• Work with closely with the Music Technology Brand Manager on proprietary projects not specifically outlined here that help to increase sales, awareness, and advocacy of Korg USA products and Brands

REQUIREMENTS / QUALIFICATIONS:

• Demonstrate a genuine and boundless enthusiasm for our products and leverage that to be the go-to resource for all product-related training and demonstrative activities
• Ability to play and program instruments such as keyboards, drum machines, and sequencer-based products
• Excellent organizational and time management skills; must be able to independently manage a diverse workload while meeting deadlines
• Strong presentation skills; must be comfortable speaking at varying technical levels in person and on camera
• Working knowledge of Word, Excel, PPT, Music DAWs required
• OBS, Adobe Premiere, video recording, and editing experience preferred
• Ability and availability to travel up to 30% of the time
• Possess the diplomacy necessary to develop strong rapports with Korg USA and retail personnel, artists, and members of the media
• Must demonstrate the desire and drive for continual self-improvement in all relevant areas

Education preferred: Four-year college degree in Music, Business or related field preferred

APPLY HERE

Brand Manager (Piano and Arrangers)

Feb-28-2020

SUMMARY:

The Brand Manager-Piano and Arrangers will lead the development and execution of the next phase growth plan for this product group. This is a leadership role that requires an experienced M.I. brand/ product/category manager to focus on this segment and drive sales, market share, retail share and overall brand awareness. Candidates will be expert in not only the products but also in understanding the overall market, retailers, end users, artists, marketing messaging and sales strategies needed to attain success.

This position combines creative, strategic and business skills into a role that is fast paced, fun and can have significant positive impact. Want to be the main architect of a go forward success plan and be part of one the most highly respected brands and companies in M.I.? For the right person, this is your chance.

ACCOUNTABILITIES AND RESPONSIBILITIES:

• Understands performance status of the product group including market share, sales, P&L, inventory. Communicates brand status and recommends plans for needed changes to appropriate persons including R&D, sales, marketing, AR, parent company, exec management.

• Expert in brand competitive standing and can proactively or reactively direct changes, modifications, long and short term plans to maintain competitive edge and successful performance in the market.

• Research, understand and anticipate market trends to develop and market successful products by creating business, strategic and sales plans for products including measurable goals for market share, revenue, top line sales and ROI.

• Responsible for driving marketing activities for the products including pricing, POP’s, bundling, websites, retail sales programs, quantity pricing, print ads, e-media, social networks, reviews, placement in dealer catalogs and websites, advertorials and collaborating with marketing, AR, mar-com to do so. Teamwork necessary!

• Oversee ordering and maintaining sufficient stock and insuring stock levels are correct for steady state and/or launch volumes.

• Interact with retailers, DSMs to maintain expert awareness and knowledge of dealer network, retail environment, DSMs. Frequent travel to visit dealers/DSMs/National accounts.
• Develop & maintain relationships with key buyers, dealers and other influencers.

• Collaborate with marketing, sales, finance, logistics to insure the company is on plan.

• Creating and driving effective training on products, help with customer relations and problem solving.

• Working with sales and finance, creating budgets, forecasting, product setup, analyzing product profitability, cost of programs and other issues or opportunities.

REQUIREMENTS / QUALIFICATIONS:

• Minimum of 5+ years brand/product/merchandising manager experience in the music industry.

• Live playing/performance/recording experience that is pertinent to the PM’s products a plus.

• Must have analytical skills sufficient to understand pertinent issues, opportunities.

• Be creative and “think outside the box” can suggest new ideas that propel growth.

• Work well under pressure, Good listening skills, Good presentation skills.

• Excellent communication and creative writing skills.

• Must have motivational/leadership skills and be able to motivate teams.

• Possess the people skills and diplomacy necessary to be able to develop good rapport and relationships with key accounts including dealers, buyers, department managers.

• Working knowledge of Word, Excel, web browsing/research, musical products and computer software within their area of expertise.

• Have a genuine and boundless enthusiasm for their products and achieving success.

Role is based at KorgUSA Melville NY main office.
Travel is as needed.

CLICK HERE TO APPLY TODAY!!!

Korg USA, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. Korg USA, Inc. is committed to providing equal employment opportunity for all persons in all facets of employment. We encourage females, minorities, protected veterans and individuals with disabilities to apply for any open position for which they meet the basic qualifications listed.

Should you require a reasonable accommodation in applying for any posted position, or like to receive a copy of our Affirmative Action Plan please contact us at 631-390-6587.

EEO is the law.

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