Job PositionPosted
Support Representative (LATAM)Feb-23-2021

• Provide operational support for LATAM business
• Serve as the anchor point for the coordination and collection of Marketing materials and information needed to keep business moving forward.
• Task Oriented, problem solver to collaborate with multiple departments while having a keen awareness of the needs of the LATAM Sales team

• Provide support to LATAM sales manager with questions including ETA, Pricing, order tracking
• Provide support for inventory demand planning for Latin America accounts
• Process orders for all LATAM accounts including Hermes, and 5-6 Central America accounts
• Process drop ship orders in KUSA system
• Coordinate with purchasing on order follow up
• Process ship complete orders for accounts ordering direct from KUSA 
• Create proforma invoices to be used to secure advance payment
• Coordinate with purchasing on proforma invoices we receive from manufacturers and shipments from the factories to customers
• Manage and maintain all LATAM distributor pricing documents, to ensure up to date products, pricing and availability
• Maintain updated Hermes and LATAM order forms including pricing, MOQ, port, factory information
 Process sample orders for products needed for NOM certification for Hermes
• Work with credit management re: advance payments
• Coordinate requests for marketing materials, including but not limited to pictures on white, lifestyle images, social content, digital advertising, translated press releases and sales sheets
• Plan with Brand management and Marketing department to fulfill any content needs such as product demonstrations and In the studio style videos in language native to the market.
• Develop solid procedure and understanding on NOM Certifications.
• Bring Marketing opportunities (Advertising- Print, digital, events) to the team to review and discuss
• Ensure distributors/sales team has most current product information, as well as in-store signage, swag etc.
• Maintain centralized sales repository within Microsoft Teams, that includes all Pricelists, Marketing Materials, New Product Schedules, and all other Distributor Assets.

• 3 years business operations experience
• Spanish speaking/writing skills required
• Bachelor’s degree recommended
• Excellent written and verbal communication skills
• Strong internet researching skills
• Strong Data Entry skills
• Strong organization skills
• Experience using Windows, Microsoft Outlook, and Excel


KORG USA, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. KORG USA, Inc. is committed to providing equal employment opportunity for all persons in all facets of employment. We encourage females, minorities, protected veterans and individuals with disabilities to apply for any open position for which they meet the basic qualifications listed.

Should you require a reasonable accommodation in applying for any posted position, or like to receive a copy of our Affirmative Action Plan please contact us at 631-390-6587.

EEO is the law.
Join Our Korg USA Family
Sign up to get insider information on new Korg USA products, artists, deals & more.